Passenger Complaints Regarding Cleaning Issues
Passengers traveling on the Vande Bharat Express train have expressed significant dissatisfaction due to inadequate cleaning services. Reports indicate that after the train’s arrival, cleaning personnel and monitoring staff perform their duties inconsistently, leading to a lack of timely cleanliness. This situation has resulted in passengers experiencing discomfort and frustration, particularly when they attempt to occupy their seats before the cleaning process is completed. Complaints have also been raised by RPF soldiers and sub-inspectors regarding the treatment of passengers by the cleaning staff.
Incident at Bhagalpur Station
On Thursday afternoon, the Vande Bharat Express arrived at platform number five of Bhagalpur station, where it was noted that cleaning had not been conducted for an extended period. Pressure from the passengers, along with intervention from the RPF team, finally prompted the cleaning personnel to start their work. Passengers Irfan Alam, Ankit Sharma, Shankutla Ganguly, and Devnath Prasad reported that cleaning services have been frequently inadequate after the train’s arrival. They voiced concerns about the misbehavior of cleaning staff when passengers occupy seats before cleaning is completed.
Response from Railway Authorities
In light of the ongoing complaints, Senior DCM Anjan has stated that the railway authorities will be addressing the cleaning agency regarding the necessary cleaning schedules following the arrival of the Vande Bharat train. This action indicates a recognition of the problems faced by passengers and an intention to improve the standards of cleanliness and service on this train service.
Important Information Organised For You.
| Issue | Details |
|---|---|
Train |
Vande Bharat Express |
Location |
Bhagalpur Station, Platform 5 |
Problem |
Lack of timely cleaning causing passenger issues |
Complaints |
Passengers facing misbehavior from cleaning staff if they sit before cleaning |
Passenger Feedback |
Irfan Alam, Ankit Sharma, Shankutla Ganguly, Devnath Prasad |
Response |
Cleaning initiated only after passenger pressure and RPF intervention |
Official Statement |
Senior DCM Anjan will inquire about cleaning times with the cleaning agency |