Indian Railways has announced a temporary shutdown of the Mumbai Passenger Reservation System (PRS) for a system upgrade. This outage will affect all ticket booking services for a few hours. Passengers are advised to plan their bookings accordingly to avoid any last-minute inconvenience.
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When will the Mumbai PRS be closed?
The system will remain down from 23:45 (11:45 PM) on May 1st until 04:15 (4:15 AM) on May 2nd. The total duration of this shutdown will be approximately 4.5 hours. During this window, no ticket booking activities will be possible through the Mumbai PRS.
Which services will be affected during the shutdown?
Multiple booking channels will be unavailable during this period. The affected services include:
| Service Type | Status |
|---|---|
| Online Ticket Booking | Unavailable |
| Counter Booking | Unavailable |
| IVRS | Unavailable |
| Chart Display | Unavailable |
| Current Reservation | Unavailable |
What is the reason for this shutdown and how to get refunds?
The shutdown is necessary for PNR Compression, which is a system upgrade to make the booking process faster and more robust for future use. Regarding refunds, passengers will not receive direct money during this time. Instead, they will need to issue a TDR (Ticket Deposit Receipt) to process their refund requests.
Frequently Asked Questions (FAQs)
What is the exact timing of the Mumbai PRS shutdown?
The system will be closed from May 1st at 23:45 until May 2nd at 04:15, lasting about 4.5 hours.
How can I get a refund during this period?
Direct refunds will not be available during the shutdown. Passengers must issue a TDR (Ticket Deposit Receipt) for their refund.
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