The North Eastern Railway has introduced a high-tech smart navigation system called Margdarshak at Banaras Railway Station. Launched on May 16, 2026, by the Commercial Department of the Varanasi Division, this system aims to make station navigation easier for all travelers. The system features an LED touch-screen kiosk that provides a live interactive map and a 360-degree virtual tour of the station.
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Where is the kiosk located and how does it work
The Margdarshak kiosk is installed near the entry gate of Platform Number 8. Passengers can simply touch the screen to explore the station’s layout. Once a facility is selected or searched, the system shows the route on the map. Travelers can then scan a QR code to get Google Maps-like navigation on their own smartphones to reach their destination.
Which facilities can passengers find using this system
Public Relations Officer Ashok Kumar stated that the system helps passengers quickly locate various essential services. The available information includes:
| Category | Available Facilities |
|---|---|
| Basic Needs | Toilets, Water Booths, Food Stalls, Jan Aahar |
| Booking & Help | Reserved and Unreserved Ticket Counters, Jan Suvidha Kendra |
| Waiting Areas | AC Lounges, Waiting Rooms, Dormitories |
| Special Services | Baby Feeding Rooms, Passenger Rest Rooms, Parking |
What special features are included for safety and accessibility
The system is designed to be inclusive, offering audio-visual guidance and routes specifically for divyangjan (specially-abled) passengers. To ensure safety, the system provides smart alerts to prevent people from going too close to the railway tracks. Additionally, it includes a digital help desk where passengers can request wheelchairs or other assistance.
Frequently Asked Questions (FAQs)
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