Bihar Emergency Response: Dial-112 to integrate with Railways and NHAI for faster help
The Bihar government is expanding the Dial-112 emergency helpline to make it more effective for commuters. Additional Director General Amit Lodha announced on May 20, 2026, that the service will now be linked with the Railway, National Highways Authority of India (NHAI), and the Road Transport Department. This move will ensure that people facing emergencies on trains or highways get immediate police and medical assistance.
What are the new features of Dial-112 expansion
To improve safety, the government will install panic buttons in public places such as parks and major markets. These buttons will also be placed in cars to send instant alerts to the Dial-112 center. The system is being upgraded to a Next Generation Emergency Response Support System (NGERSS) which will use GIS mapping and social media integration to track and reach victims faster.
Current performance and future goals of the system
Since its launch on July 6, 2022, Dial-112 has helped over 55 lakh people. The current average response time is 11 minutes, and the department plans to reduce this further in the next two months by adding more manpower and technology. A new advanced Control and Command Center is also being built in Rajiv Nagar, Patna, with an estimated cost of 172 crore rupees.
| Metric | Details |
|---|---|
| Total Cases Handled | Over 55 Lakh |
| Average Response Time | 11 Minutes |
| Current Vehicle Fleet | 1833 (1283 four-wheelers, 550 two-wheelers) |
| Crime Reduction (Murder) | 22% Decrease |
| Crime Reduction (Robbery) | 38% Decrease |
| Crime Reduction (Women) | 21% Decrease |
Frequently Asked Questions (FAQs)
Dial-112 के विस्तार से आम यात्रियों को क्या फायदा होगा?
अब Railway और NHAI के साथ जुड़ने से ट्रेन और नेशनल हाईवे पर होने वाली दुर्घटनाओं या अपराधों के समय तुरंत मदद मिलेगी। पब्लिक प्लेस और कारों में लगे पैनिक बटन से अलर्ट सीधे कंट्रोल रूम पहुँचेगा।
बिहार में आपातकालीन सेवाओं का रिस्पांस टाइम क्या है?
वर्तमान में Dial-112 का औसत रिस्पांस टाइम 11 मिनट है। पुलिस विभाग नई टेक्नोलॉजी और मैनपावर बढ़ाकर इसे अगले दो महीनों में और कम करने की कोशिश कर रहा है।