Eastern Railway Pensioner Helpline for Life Certificates
The Eastern Railway pensioner helpline in Kolkata will assist retirees with digital life certificate submissions from November 1.
In a move to simplify the mandatory documentation process, the Eastern Railway has announced the establishment of a dedicated Eastern Railway pensioner helpline at its headquarters in Kolkata. This initiative is designed to assist retirees in navigating the complexities of submitting their digital life certificates, ensuring their pension payments remain uninterrupted.
Kolkata Helpline Center Schedule
The specialized center will provide direct assistance to resolve any technical or procedural difficulties encountered during the submission process. The helpline will be operational under the following schedule:
- Duration: November 1 to November 30, 2026
- Working Hours: 11:00 AM to 4:00 PM daily
Important Submission Timelines
To ensure a streamlined process, the submission windows have been categorized based on the age of the pension beneficiaries:
- Pensioners Aged 80 and Above: These individuals are permitted to begin their submission process starting from October 1, 2026.
- Pensioners Under 80 Years: The submission window for this group is strictly between November 1 and November 30, 2026.
Convenient Ways to Submit Digital Life Certificates
The government has introduced several digital and physical methods to make the transition easier for all pensioners. You may choose the method that best suits your requirements.
1. Smartphone and App-Based Authentication
Using Aadhaar-based face authentication, pensioners can complete the process via their smartphones through the following applications:
- UMANG app
- Aadhaar Face RD app
- Jeevan Pramaan app
2. Doorstep Assistance via IPPB
For those who prefer physical assistance, the India Post Payments Bank (IPPB) offers a doorstep service. A postman or Gramin Dak Sevak can visit the pensioner's residence to facilitate the submission for a service fee of ₹70.
3. Other Official Channels
Additional options for submitting certificates include:
- The official Jeevan Pramaan portal
- Common Service Centers (CSCs)
- Designated government offices
- Authorized bank branches