Indian Railways Launches 'Ghar se Ghar Tak' Doorstep Parcel Service
Indian Railways introduces 'Ghar se Ghar Tak' doorstep parcel service in 8 cities via the Rail Parcel App for seamless logistics.
In a major move to simplify logistics, the Indian Railways doorstep parcel service, officially titled 'Ghar se Ghar Tak', has been launched. Effective from November 1, 2026, this digital initiative aims to bring unprecedented convenience to customers by eliminating the need to visit railway stations to ship goods.
A Seamless Three-Leg Movement System
Managed entirely through the dedicated Rail Parcel App, the service operates on a sophisticated three-leg movement system designed to handle consignments from start to finish. This process includes:
- First-mile collection: Logistics partners collect the consignment directly from the user's doorstep.
- Rail transportation: The goods are securely transported via the extensive Indian Railways network.
- Last-mile delivery: The parcel is delivered directly to the specified destination address.
Operational Cities and Booking Guidelines
The 'Ghar se Ghar Tak' service is currently operational in eight major metropolitan hubs across the nation:
- Delhi
- Mumbai
- Kolkata
- Chennai
- Ahmedabad
- Hyderabad
- Bengaluru
- Pune
How to Book Your Shipment
Users can easily arrange for logistics through the mobile application. To ensure smooth operations, the following booking guidelines must be followed:
- Shipments can be scheduled up to 15 days in advance.
- The booking window closes one day before the train's scheduled departure.
- Logistics providers must hand over all consignments to railway personnel at least one hour before the train departs.
Digital Payments and Real-Time Tracking
To ensure a modern and paperless experience, all payments are processed digitally. Customers can complete transactions using UPI, credit/debit cards, or net banking.
Once a booking is made, users can monitor their shipment's progress in real-time using a unique PRR (Parcel Railway Receipt) number. For enhanced security, the final delivery is only confirmed through an OTP verification system.
Cancellation and Refund Policy
Indian Railways offers a full refund of the rail freight for any bookings cancelled prior to the parcel pickup, subject to a ₹10 clerkage fee.
Please note that refunds concerning the first-mile and last-mile segments are managed according to the specific policies of the individual contracted logistics partners.