Indian Railways SMS Update: New rules for boarding station changes and passenger alerts
Indian Railways has updated its rules to make travel easier for passengers. A new facility allows passengers to change their boarding station shortly before the train starts. This move aims to help people who cannot reach their original station and want to save their confirmed seats.
How to change your boarding station
Passengers with confirmed or RAC tickets can now change their boarding point up to 30 minutes before the train leaves its originating station. This change can be done online through the IRCTC website, the official app, or at PRS counters. Once the request is processed, the railway sends a confirmation SMS to the registered mobile number.
Other SMS alert services for passengers
The railways provide several SMS-based services to keep travelers informed and reduce stress during journeys. These services include:
- Train Cancellation: SMS alerts are sent if a booked train is cancelled.
- Delay Alerts: Passengers get a message if the train is running late by more than one hour.
- Wake-up Calls: Reserved passengers can receive an SMS 20 minutes before reaching their destination between 11 PM and 7 AM by using the 139 service.
- General Enquiry: PNR status and train schedules are available via SMS through 139.
Internal monitoring for better punctuality
The Vijayawada division of the South Coast Railway developed an Android app called Punctuality BZA. This tool is used by railway officials to track real-time delays and monitor which stations are causing hold-ups. While this is an internal system, it helps the railway manage trains better for the general public.
Frequently Asked Questions (FAQs)
How late can I change my boarding station?
You can change your boarding station up to 30 minutes before the train’s scheduled departure from its originating station via IRCTC or PRS counters.
How do I get a wake-up call SMS before my destination?
You can avail this service for night travel (11 PM to 7 AM) by dialing 139 or sending an SMS with the keyword ‘Alert’ to 139.