IRCTC Update: New rules for ticket cancellation and RAC and Waiting List system explained
Indian Railways and IRCTC have introduced several updates to make ticket booking and cancellations easier for passengers. These changes cover how refunds are calculated, when reservation charts are prepared, and the strict rules for passengers holding waitlisted tickets. The goal is to reduce last-minute confusion and streamline the overall travel experience.
How does the RAC and Waiting List system work?
RAC (Reservation Against Cancellation) guarantees a seat on the train, usually a side-lower berth shared with another passenger. If a confirmed passenger cancels their ticket, an RAC holder may be upgraded to a full berth by the TTE onboard. A Waiting List (WL) ticket is issued after all RAC seats are full. If an online WL ticket does not confirm after chart preparation, it is automatically cancelled and refunded by IRCTC.
What are the new cancellation and refund rules?
The revised refund system depends on when the ticket is cancelled before the train departs:
| Cancellation Time | Refund Deduction |
|---|---|
| More than 72 hours before | Flat cancellation charge only |
| Between 72 to 24 hours | 25% of the fare |
| Between 24 to 8 hours | 50% of the fare |
| Less than 8 hours | No refund for confirmed tickets |
Additionally, counter tickets can now be cancelled at any station, and e-ticket holders no longer need to file a manual TDR for eligible refunds.
What are the rules for chart preparation and WL boarding?
Reservation charts are now typically prepared 10 hours before departure. A pilot project started in the Bikaner division in June 2025 to release charts 24 hours in advance. Regarding boarding, passengers with unconfirmed WL tickets are not allowed in reserved coaches. Those found doing so will be treated as traveling without a ticket and will face fines under the Railways Act.
Frequently Asked Questions (FAQs)
Can I travel in a reserved coach with a waitlisted ticket?
No, passengers with unconfirmed waitlisted tickets are not permitted to board reserved coaches and may face fines as per the Railways Act.
What is the difference between RAC and Waiting List?
RAC guarantees a shared seat on the train, while a Waiting List ticket does not guarantee travel unless it gets upgraded to RAC or Confirmed status.