IRCTC Update: New Resume and Retry Booking feature launched to handle payment failures
IRCTC introduced a new feature called Resume / Retry Booking on February 10, 2026. This system helps passengers who face issues where money is deducted from their bank account but the train ticket is not booked. It aims to make the booking process smoother and reduce the stress of failed transactions.
How does the Resume / Retry Booking feature work?
When a payment fails due to server errors or connectivity issues, the user will now see a Resume / Retry Booking option. This allows passengers to use the previously deducted amount for a new booking on the same day, provided the ticket price is the same. The system automatically links the previous payment to the current booking attempt.
What are the main benefits for passengers?
- Users do not need to enter passenger details or PNR information again.
- There is no need to wait for a bank refund to try booking again.
- It increases the chance of getting a confirmed ticket during busy Tatkal hours.
- Booking details remain safe and secure in the system.
Which conditions apply to this new feature?
| Feature Detail | Requirement/Condition |
|---|---|
| Payment Gateway | Available only for IRCTC iPay gateway |
| Platform | IRCTC Website and Mobile App |
| Timing | Booking must be on the same day |
| Amount | Transaction amounts must be equal |
| Other Gateways | Not available for HDFC, ICICI, or Paytm |
Frequently Asked Questions (FAQs)
Can I use this feature for all payment methods?
No, this feature works exclusively for payments made through the IRCTC iPay gateway. It is not available for other gateways like Paytm or private bank portals.
What happens if the retry booking also fails?
If the booking fails even after using the retry option, the deducted amount will be refunded to the user’s bank account as per standard rules.
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