No More Queues! Mobile UTS Sahayaks to Issue Tickets on Platforms
Indian Railways introduces Mobile-UTS Sahayaks at Prayagraj Division stations to issue tickets on platforms and reduce long queues.
Indian Railways has launched a major initiative to transform the unreserved ticketing experience. To eliminate the frustration of long queues at booking counters, the railway has deployed Mobile-UTS Sahayaks directly onto station platforms.
On-the-Spot Ticketing for Passengers
The Mobile-UTS Sahayaks are equipped with handheld mobile devices and portable printing machines, allowing them to move through station concourses and waiting areas. This service enables them to issue tickets on the spot, providing immense relief to passengers, especially those rushing to catch connecting trains.
The facility is being introduced at four major stations within the Prayagraj Division, including Aligarh Junction. For added convenience, passengers can complete their transactions using both digital and cash payment methods.
A Proven Success Model
This deployment follows the successful implementation of similar ticketing arrangements during the Mahakumbh in Prayagraj. Building on that success, the railway is now expanding the scope of this project to improve passenger flow and reduce station overcrowding during high-traffic periods.
New Employment Opportunities
Beyond improving service, the scheme is creating local employment opportunities. The Mobile-UTS Sahayaks include:
- Retired railway personnel looking for meaningful roles.
- Local youth who have passed their high school examinations.
These assistants are compensated through a commission-based system linked to their ticket sales, providing a new way for the community to participate in railway operations.
Modernizing with RailOne
This initiative is part of a larger technological overhaul. It complements the recent transition from the legacy UTS mobile application to the new 'RailOne' platform, which became the primary interface for unreserved ticketing services on March 1, 2026. This combination of mobile human assistance and advanced digital infrastructure is a key step in the ongoing modernization of Indian Railways.