Indian Railways has streamlined its policy regarding the provision of bedrolls in AC coaches, ensuring that passengers are not left without essential amenities during their journey. Starting August 2026, the Railway Board has officially extended the bedroll service to include passengers traveling on Reservation Against Cancellation (RAC) tickets. This update ensures that all valid AC passengers receive a complete kit, including a sheet, pillow, blanket, pillow cover, and towel. If a passenger does not receive these items, they are entitled to a formal refund of ₹20.
Key takeaways for passengers:
- RAC passengers are now officially entitled to a full bedroll kit in all AC coaches.
- A refund of ₹20 can be claimed if the bedroll is not provided during the journey.
- Refund claims must be filed within 20 hours of the train reaching the destination.
- Complaints can be lodged via the RailMadad app or by calling 139.
How to Claim Your Refund
If you find yourself without a bedroll in an AC coach, the first step is to contact the coach attendant. If the issue remains unresolved, you must escalate the matter to the Train Ticket Examiner (TTE). To ensure your refund is processed, you must obtain a certificate from the TTE or the conductor confirming that the bedroll was indeed not supplied. You will need to submit this certificate along with your travel ticket to initiate the claim process. Remember, the deadline for registering your claim is 20 hours after the train arrives at your destination station.
Bedroll Rules for Different Categories
While bedrolls are included in the ticket fare for AC First Class, AC 2-Tier, and AC 3-Tier, the facility is also available in some non-AC classes under specific conditions. For instance, on trains like Duronto and Garib Rath Express, passengers in sleeper coaches can request a bedroll kit at the time of booking by paying an additional fee of approximately ₹25. The Railway Board’s decision to include RAC ticket holders highlights a commitment to providing equitable service standards for all passengers, recognizing that basic amenities are a fundamental part of the travel experience in AC classes.