No More Haggling! Book Porters & Wheelchairs Online in Ajmer
Indian Railways introduces online booking for porters and wheelchairs in Ajmer Division starting Nov 16, 2026, via IRCTC.
Indian Railways is set to transform the travel experience for thousands of passengers with a new digital initiative. Starting from November 16, 2026, the Ajmer Division will launch a pilot project allowing passengers to perform online porter and wheelchair booking in advance.
End the Struggle for Assistance at Platforms
For many travelers, especially the elderly, persons with disabilities, and those carrying heavy luggage, finding a porter or a wheelchair at a busy station can be a stressful ordeal. Often, passengers find themselves wandering the platforms or engaging in tedious price negotiations with local helpers.
The new digital service aims to eliminate these hassles by providing standardized assistance. By booking in advance, passengers can ensure that help is waiting for them, making their journey much smoother and more dignified.
How to Book Your Sahayak or Wheelchair Online
The booking process is designed to be simple and can be completed through the official IRCTC tourism platform. Here is how you can use the service:
- Visit the official irctctourism.com website or open the dedicated mobile application.
- Navigate to the 'Services' tab and select the 'At Stations' section.
- Choose between 'E-Wheelchair' or 'Porter' booking.
- Enter your 10-digit PNR number to automatically retrieve your travel details.
- Select your boarding or destination station to finalize the request.
Once the booking is successful, passengers will receive a confirmation voucher or a message, providing peace of mind before they even reach the station.
Smart Tracking via PNR Integration
One of the most innovative features of this service is the integration with the passenger's PNR. The assigned porters, officially referred to as 'Sahayaks', will be able to track the real-time arrival of the train and identify the passenger's specific coach location. This ensures that the Sahayak is ready to assist the moment the train arrives, minimizing wait times.
"The department has finalized a three-year contract to manage these digital support services," confirmed Mihir Dev, Senior Divisional Commercial Manager for the Ajmer Division.
Future Expansion Plans
While this project is currently a pilot in the Ajmer Division, the Indian Railways has big plans. If the digital booking system proves successful in managing passenger needs efficiently, the ministry intends to expand this facility to other major and busy railway stations across the country.