Indian Railways Launches Rail Parcel App for Door-to-Door Service
Indian Railways introduces the Rail Parcel App for door-to-door delivery, covering major cities like Delhi, Mumbai, and soon Varanasi.
Indian Railways is revolutionizing logistics with the new Rail Parcel App service, designed to make shipping goods easier than ever. With the launch of the "Rail Parcel App – Ghar Se Ghar Tak," the era of heavy lifting and making multiple trips to the station to send parcels is officially coming to an end.
Seamless Door-to-Door Logistics
The new initiative aims to streamline the movement of goods by eliminating the need for customers to visit railway stations personally. Through strategic collaborations with selected third-party logistics partners, the service manages both first-mile and last-mile connectivity. This means your items are picked up directly from your home and delivered straight to the recipient's doorstep.
Phased Rollout Across the Nation
To ensure a smooth transition and efficient service, the rollout is being conducted in two distinct phases:
- Phase 1: The service is currently live in eight major metropolitan hubs, including Delhi, Mumbai, Kolkata, Chennai, Ahmedabad, Hyderabad, Bengaluru, and Pune.
- Phase 2: The expansion will soon bring this convenience to key cities in Uttar Pradesh, including Prayagraj, Varanasi, Kanpur, and Lucknow.
Smart Booking and Real-Time Tracking
The Rail Parcel App acts as a complete digital command center for your shipments. Users can conveniently handle bookings, make secure payments, and monitor their parcels using real-time tracking features directly through the app.
Bookings can be made starting from 15 days up to one day before the scheduled departure of a train. To maintain strict operational timelines, logistics partners are required to hand over all parcels to railway staff at least one hour before the train's departure.
What Can You Ship?
The service is highly versatile, catering to both individual households and commercial businesses. You can use the service to transport:
- Two-wheelers
- Furniture
- Household appliances
- Various commercial goods
Weight and Dimension Guidelines:
To ensure safe transit, specific limits are in place. For broad and meter gauge, the maximum weight allowed per package is 150 kg, with maximum dimensions of 2 meters in length, 1.5 meters in width, and 1.25 meters in height. For narrow gauge, the maximum weight limit is 125 kg per package.
Prohibited Items: For the safety of all, certain items are strictly banned from this service, including explosives, flammable liquids, chemicals, cash, gold, and silver.
Secure Delivery and Cancellation Policy
Security is a top priority during the delivery process. Upon arrival, the recipient must provide an OTP-based authentication to confirm the delivery, and a formal GST invoice is issued for every transaction to ensure complete transparency.
If you need to cancel a booking, the railway will refund the rail freight provided the request is made before the logistics partner collects the item; however, a ₹10 clerkage fee will be deducted. Please note that refunds for the first-mile and last-mile service charges are subject to the specific policies of the logistics provider chosen during the booking process.