Railway Board Chairman reviews IRCTC Central War Room operations in New Delhi

On August 24, 2026, the Chairman and CEO of the Railway Board conducted a comprehensive review of the Indian Railway Catering and Tourism Corporation's IRCTC Central War Room, located at the World Trade Centre in New Delhi. The visit lasted approximately two hours and focused on an evaluation of the facility's monitoring, surveillance, and operational capabilities. During the visit, the Chairman met with IRCTC CMD Rahul Himalian and other senior directors and officials to discuss real-time monitoring of passenger services, grievance redressal mechanisms, and ongoing strategies to improve overall passenger satisfaction.

The Chairman specifically assessed the War Room's function in facilitating timely interventions and observing railway services across the network. Expressing appreciation for IRCTC's current initiatives, he directed officials to adopt a more proactive approach to service oversight and emphasized the necessity of frequent field inspections, surprise checks, and raids to identify and rectify service shortcomings.

Focus on Food Quality and Hygiene

A significant portion of the review was dedicated to strengthening standards for food quality, hygiene, and meal preparation. The Chairman urged officials to maintain continuous oversight to ensure that these standards are strictly upheld across the railway network, underscoring the Railway Board's commitment to integrating technology-enabled monitoring with rigorous field-level enforcement. These measures are designed to ensure that train travellers receive the highest quality of service and catering during their journeys.