Varanasi Division Launches Mobile UTS Assistants at 5 Stations
Varanasi Division becomes the first to launch Mobile-UTS Assistant services at five stations to modernize ticketing via the RailOne app.
In a significant move toward digital transformation, the North Eastern Railway’s Varanasi Division has officially introduced the contractual Mobile-UTS Assistant service. This initiative makes the division the very first in Indian Railways to implement this specific service under the latest Railway Board policy.
The rollout, which includes the activation of two mobile ticket counters at Chhapra Junction, was guided by Divisional Railway Manager Ashish Jain and led by Prashasti Srivastava. In total, eight Mobile-UTS counters have been launched across five different stations within the Varanasi Division to enhance passenger convenience.
Modernizing Ticketing with the RailOne App
This service expansion is part of a broader strategy to modernize the ticketing experience. A major component of this transition was the move to the 'RailOne' app, which replaced the older 'UTS on Mobile' app on March 1, 2026. The RailOne app now serves as the centralized, all-in-one platform for passengers to book:
- Unreserved tickets
- Reserved tickets
- Platform tickets
Crucial New Rules for Passengers
As Indian Railways shifts toward more secure digital platforms, several new regulations have been implemented that passengers must strictly follow to ensure smooth travel:
- Face Identification: Since July 15, 2026, passengers booking general tickets via the app are required to undergo face identification.
- Original ID Required: Passengers must carry their original photo identification during travel. It is important to note that screenshots of digital tickets are no longer valid for verification.
- Digital Insurance Payments: As of October 27, 2026, travel insurance premiums for tickets purchased at physical counters must be paid digitally. To facilitate this, staff are mandated to record passenger mobile numbers to ensure the policy is delivered electronically.
Impact on Station Footfall and Festival Preparations
The transition to digital ticketing has already begun to change station dynamics. At Chhapra Junction, the shift has been notable, with daily general ticket sales at physical counters dropping from approximately 5,000 to around 2,500 by late October.
To manage the expected surge in commuters during the November 2026 Chhath festival, Chhapra Junction has implemented several proactive measures to ensure efficiency:
- Deployment of additional ticket counters to handle crowds.
- Station facilitators to assist passengers with Automated Ticket Vending Machines (ATVMs) and mobile ticketing.
- Integration of QR code payment facilities at both general and reservation counters for faster transactions.