The Northern Railway administration has taken strict action against a booking clerk posted at Anand Vihar Terminal in Delhi. This action comes after a video surfaced on social media showing a woman passenger alleging that the employee cheated her of money while issuing a ticket. The Divisional Railway Manager (DRM), Delhi, took immediate cognizance of the matter and ordered the suspension of the accused employee pending an inquiry.
What was the passenger’s complaint?
The incident involved a woman passenger from Bihar who had gone to the ticket counter to purchase a travel ticket. According to her statement in the viral video, she handed over Rs 1,000 to the clerk using two 500-rupee notes. However, the clerk allegedly returned only Rs 800 and kept the remaining Rs 200 without issuing the proper ticket or returning the full balance.
The woman, who identified herself as a daily wage laborer, expressed her distress in the video. She stated that she was targeted specifically because she was alone at the counter. She also mentioned that she tried to seek help by calling the emergency number 112 but did not receive immediate assistance at that moment. The video was widely shared, drawing attention to the misconduct at the public counter.
How did the Railway Administration respond?
Following the circulation of the video on social media platforms like X (formerly Twitter), the Delhi Division of Northern Railway acted swiftly to address the grievance. The authorities successfully identified the booking clerk involved in the incident within 24 hours.
- The accused booking clerk has been placed under suspension with immediate effect.
- A detailed departmental inquiry and disciplinary action have been initiated against the employee.
- Railway officials stated that financial irregularity at counters is considered serious misconduct under service rules.
- Passengers are advised to check their tickets and cash immediately at the counter and report issues to helpline 139.