The Delhi Consumer Disputes Redressal Commission has delivered a landmark ruling against Indian Railways, imposing a **penalty of ₹25,000** after a passenger was forced to share a single blanket with a stranger. The incident, which occurred on October 28, 2022, on a journey from Prayagraj to Delhi, highlights the rights of passengers traveling under the Reservation Against Cancellation (RAC) category.
Key takeaways from the Commission’s verdict include:
• The penalty comprises **₹20,000 for mental harassment** and physical discomfort, plus **₹5,000 for litigation costs**.
• The Railways must settle this payment within **60 days** to avoid an additional **7% annual interest** charge.
• The ruling reaffirms that **RAC passengers in AC classes are entitled to individual bedrolls** as per a 2009 Railway Board circular.
Understanding Passenger Rights in AC Coaches
The case was brought forward by an RAC passenger who faced the indignity of sharing a blanket during their journey. The Commission, led by Monika Aggarwal Srivastava, Rajender Dhar, and Ritu Garodia, clarified that the service charge for a bedroll is already included in the ticket fare. Consequently, providing only one blanket to two strangers was deemed a clear **”deficiency in service.”**
Northern Railway had attempted to defend the situation by claiming that extra blankets are provided subject to availability and even questioned the jurisdiction of the consumer forum. However, the Commission rejected these arguments. It was later revealed through an internal investigation that the linen service contractor had been fined **₹1,000** for the lapse, though the passenger was never informed of this action at the time.
How to Report Service Deficiencies
This verdict serves as a strong reminder that passengers are not expected to compromise on essential amenities provided by the national transporter. If you encounter similar service gaps, such as missing bedrolls, unhygienic conditions, or other train-related grievances, the Indian Railways has established official channels for redressal. Passengers are encouraged to log their complaints immediately via the **Rail Madad app** or by calling the dedicated helpline number **139**. Being aware of these protocols ensures that passengers can hold the system accountable and enjoy a comfortable travel experience.