The Railway Board has implemented a new Data Life Cycle Management policy to solve common problems faced by passengers during ticket booking. This change aims to eliminate server crashes and payment delays on the UTS, PRS, and IRCTC platforms. The move will significantly increase the speed of digital ticket booking for millions of users.
What changes will passengers see in ticket booking?
The new system will be cloud-based and integrated with Artificial Intelligence to make the process faster and more secure. Passengers will now be able to choose their preferred seats and book tickets for families or groups more easily. A new feature called the Fair Calendar will provide advance information about ticket fares for different dates.
How will the new PRS system improve performance?
The 40-year-old Passenger Reservation System (PRS) is being modernized and is expected to be fully updated by August 2026. The new system is designed to handle a massive increase in traffic and transactions.
| Feature | Old System | New System |
|---|---|---|
| Tickets per minute | 32,000 | 1.5 Lakh (Goal: 5 Lakh+) |
| Seat availability requests | 4 Lakh per minute | 40 Lakh per minute |
| Concurrent active users | – | 2 Crore (20 Million) |
How will the railways stop ticket brokers and bots?
Advanced AI will be used to identify and block bot software used by brokers to hoard tickets. For Tatkal bookings, a digital token system called Q-Mitra is being tested as a pilot project, which uses Aadhaar and facial recognition to ensure genuine passengers get tickets. Additionally, a new mobile app called RailOne will use AI to predict waiting list confirmation chances with 94% accuracy.
Frequently Asked Questions (FAQs)
What is the new RailOne app?
RailOne is a new mobile app that uses AI to tell passengers the probability of their waiting list ticket getting confirmed with 94% accuracy.
How will the ‘Zero-Fail Mission’ help passengers?
The Zero-Fail Mission introduces smart payment gateways to reduce payment failures and ensure that refunds are processed instantly.