Indian Railways is working to make the parcel booking process simpler and more transparent. New Delhi head Amit Jha conducted a study at three major stations and found a lack of digital services and proper space. Based on this, the railway board will now modernize these centers to improve security and tracking for all users.
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What are the new updates in railway parcel services?
- Modernization: New scanners will be installed at New Delhi, Old Delhi, and Anand Vihar stations to improve security. Nizamuddin station already has these scanners.
- Expanded Routes: Senior DCM Atul Yadav announced that parcel services will be expanded from Kanpur Central to routes like Chhapra, Siwan, Hajipur, Howrah, Muzaffarnagar, and Guwahati.
- Data Policy: A new data retention policy will keep booking records for five years, with active tracking available for six months.
Which digital tools are being introduced for parcels?
The South Central Railway has launched the Rail Parcel App, offering doorstep pickup and delivery in seven cities, including Hyderabad, Bengaluru, and Chennai. Additionally, the Parcel Management System (PMS) now uses barcodes to make tracking easier from booking to delivery.
| Initiative | Key Feature | Partner/Region |
|---|---|---|
| Rail Post Gati Shakti | Doorstep pickup and delivery | India Post & Railways |
| Rail Parcel App | Digital payment and live tracking | South Central Railway |
| MoU with IIM-B | Freight market study | IIM-Bengaluru |
Frequently Asked Questions (FAQs)
What is the Rail Parcel App?
It is an app launched by South Central Railway for doorstep pickup and delivery. It is currently active in seven cities including Hyderabad, Bengaluru, and Chennai.
How will the new data policy help traders?
The new policy ensures parcel booking data is stored for five years, providing a secure record for businesses and passengers.