Passengers on the Bandra Express recently reported cases of vendors charging more than the printed rates and behaving aggressively when asked for bills. This has led to renewed demands for the railway administration to stop such illegal recovery. In response, Indian Railways and IRCTC have stepped up their monitoring systems to ensure passengers are not cheated.
How is Indian Railways stopping overcharging?
The railway administration has deployed vigilance teams who travel undercover as ordinary passengers in AC, sleeper, and general coaches. These teams monitor the behavior of vendors and staff to catch illegal activities. To increase transparency, IRCTC has introduced QR code cards and new uniforms with helpline numbers for vendors in premium trains like Vande Bharat, Rajdhani, and Tejas. Passengers can scan these codes to see the fixed rate list and make digital payments.
What actions are being taken against violators?
The Railway Protection Force (RPF) is conducting special drives to arrest individuals involved in illegal recovery. Railway authorities have warned that any employee found guilty will face suspension or dismissal. Significant fines have also been imposed on catering companies. In 2025, fines totaling ₹2.6 crore were levied following inquiries into overcharging complaints.
Where can passengers lodge a complaint?
Passengers are encouraged to report any instance of overcharging immediately through the following channels:
- Helpline Number: Dial 139 for instant assistance.
- Digital Platforms: Use the Rail Madad app or the official website.
- Social Media: Reach out via official railway handles.
Frequently Asked Questions (FAQs)
If a vendor charges more than the printed rate, where should I complain?
Passengers can immediately report overcharging via the Rail Madad app, the official website, or by calling the dedicated railway helpline number 139.
What new system has IRCTC introduced to prevent overcharging?
IRCTC has rolled out QR-coded uniforms and cards for staff in premium trains. Passengers can scan these to check the fixed price list and pay digitally.