The Railway Board has issued a firm directive to all Zonal Railways, mandating the provision of complete bedroll kits to all passengers holding Reservation Against Cancellation (RAC) tickets in AC coaches. This move aims to eliminate ongoing discrepancies in service and ensure that all passengers receive the amenities they have paid for.
- Full bedroll kits, including sheets and blankets, must be provided to all RAC passengers in AC classes, excluding AC Chair Car.
- The directive, issued on August 4, 2026, reinforces existing policies to stop the denial of bedrolls to RAC travelers.
- Passengers can report any non-compliance by calling the RailMadad helpline at 139 or contacting the onboard Travelling Ticket Examiner (TTE).
A Recurring Policy Reinstated
This policy is not new, but its enforcement has been inconsistent. The provision of bedrolls for RAC passengers was first established via Commercial Circular No. 50 on September 23, 2009. Since then, the Railway Board has been forced to issue reminders in 2016, 2017, and 2023 due to persistent complaints from travelers who were denied these services despite the bedroll charges being included in their ticket fares.
Strict Implementation Across Zones
Following the latest August 4, 2026, instruction, the Railway Board has tasked Zonal Railways, IRCTC, and relevant departments with ensuring immediate and strict implementation. For instance, Central Railway has explicitly instructed its onboard housekeeping staff and TTEs to treat RAC passengers on par with confirmed passengers regarding linen distribution.
Railway officials emphasize that discriminating against RAC passengers is a violation of established norms. By reiterating this directive, the Board aims to standardize the passenger experience across all AC categories. Travelers are encouraged to remain aware of their rights and utilize the RailMadad platform if they are denied their entitled kit during their journey. This renewed push for accountability is expected to significantly improve the onboard experience for thousands of passengers traveling under RAC status.