Indian Railways has updated its ticket cancellation and refund policies to make the process clearer and stop misuse. Union Railways Minister Ashwini Vaishnaw announced these reforms, which were rolled out between April 1 and April 15, 2026. While confirmed tickets usually don’t get refunds if missed, there are specific cases where passengers can claim money back after the journey.
When can you claim a refund after travel?
Passengers can file a Ticket Deposit Receipt (TDR) to get a refund in certain situations. This is possible if the service provided was not as per the ticket booking or if the train faced major issues.
| Condition | TDR Filing Timeline |
|---|---|
| Train delayed more than 3 hours | Before actual departure from boarding station |
| AC failure in the coach | Within 20 hours of arrival at destination |
| Travel in a lower class than booked | Within 2 days of certificate issue date |
| Train diverted (didn’t touch station) | Within 72 hours of original departure |
| Discontinuation of journey | As per service dislocation rules |
| Accommodation not provided | As per TDR guidelines |
What are the new cancellation and refund rules?
The railways have introduced a tiered refund system for tickets cancelled before the journey. These rules are designed to discourage black marketing and streamline operations.
- Cancellations over 72 hours: Maximum refund provided minus a flat charge.
- 72 to 24 hours before: 25% fare deduction, subject to minimum charges.
- 24 to 8 hours before: 50% fare deduction, subject to minimum charges.
- Less than 8 hours: No refund for confirmed tickets.
Additionally, passengers can now change their boarding point up to 30 minutes before departure. Counter tickets can now be cancelled from any station across India, and e-tickets get automatic refunds if the railway cancels the train.
Frequently Asked Questions (FAQs)
What happens if the AC fails during the journey?
If the AC fails in your coach, you can file a TDR within 20 hours of the train reaching its destination to claim a refund.
Can I cancel a counter ticket from any station?
Yes, as per the new rules, counter tickets can now be cancelled from any railway station across the country.