A recent audit report by the Comptroller and Auditor General (CAG) of India has brought to light significant financial and operational lapses within Indian Railways. The audit, which analyzed data between April 2022 and March 2023, found that the national transporter improperly collected ₹168 crore in superfast surcharges from passengers. The primary issue stems from the fact that over 190 trains were officially designated as ‘superfast’ despite failing to maintain the mandatory average speed threshold of 55 kmph.
Key findings from the CAG report include:
• Improper collection of ₹168 crore in superfast surcharges.
• Over 190 trains mislabeled as superfast despite failing speed criteria.
• 100 trains still charging superfast fares despite failing to meet speed norms as of March 2026.
• Severe passenger dissatisfaction with onboard hygiene and maintenance.
• 33% of inspected Automatic Coach Washing Plants remain non-operational.
Ongoing Speed and Compliance Issues
While the Ministry of Railways acknowledged these findings and issued corrective directives in November 2025, the situation remains far from resolved. A review of the Integrated Coaching Management System (ICMS) data as of March 2026 reveals that 100 of these trains continue to operate below the required speed threshold while still levying the extra charges on unsuspecting passengers. This highlights a persistent gap between regulatory policy and ground-level execution.
Concerns Over Passenger Amenities
Beyond the financial irregularities, the report paints a grim picture of daily passenger experience. Approximately 50% of surveyed travelers expressed strong dissatisfaction with the Onboard Housekeeping Services (OBHS). Common grievances include persistent foul odors and recurring waterlogging issues in train toilets, which significantly impact travel comfort.
Furthermore, the audit highlighted poor infrastructure maintenance, noting that 8 out of 24 inspected Automatic Coach Washing Plants are currently non-operational. The CAG has strongly recommended that the Ministry of Railways implement stricter oversight of cleaning contractors and conduct immediate reviews of train scheduling. For the Indian Railways to justify premium pricing, the report underscores the urgent need for better regulatory compliance and a renewed focus on maintaining high standards of cleanliness and operational efficiency.