Indian Railways has issued a firm directive ensuring that all passengers travelling with a Reservation Against Cancellation (RAC) status in AC coaches are provided with a complete bedroll kit. This move aims to standardise passenger amenities and address the recurring issue of inadequate service for those holding RAC tickets. The mandate, issued by the Railway Board on August 4, 2026, applies to all AC classes, excluding AC Chair Car, and is effective immediately across all zonal railways.
Key updates regarding the new bedroll policy include:
- All RAC passengers in AC coaches are now entitled to a full bedroll kit, matching the service provided to confirmed ticket holders.
- The kit includes essential items such as bedsheets, a blanket, a pillow, and a towel.
- The order, signed by Love Shukla, Director/EnHM, Railway Board, reinforces previous guidelines from 2016, 2017, and 2023.
- Onboard staff and TTEs are now strictly required to ensure these kits are distributed to eligible passengers.
- Passengers who face difficulties in receiving their kit can report the issue via the RailMadad helpline at 139.
Ensuring Uniform Service Standards
For years, passengers travelling under RAC status have frequently reported instances where they were denied bedroll kits or provided with incomplete sets, leading to significant discomfort during overnight journeys. By reiterating this mandate, the Railway Board aims to eliminate these discrepancies. The directive explicitly mandates that zonal railways and the IRCTC must ensure strict compliance with this policy across all trains.
How to Report Non-Compliance
Indian Railways has empowered passengers to hold the onboard staff accountable if the service is not provided. If you are an RAC passenger in an AC coach and do not receive your bedroll kit, you should immediately approach the onboard Ticket Checking Examiner (TTE) to request your set. If the issue remains unresolved, passengers are encouraged to register a formal complaint through the RailMadad portal or by dialing the national helpline number 139.
This decision reflects the administration’s commitment to improving the overall passenger experience and ensuring that all travellers, regardless of their booking status, receive the basic amenities promised under their fare. Railway authorities have instructed all relevant departments to monitor the distribution process closely to prevent any future shortages.