The Railway Board has brought significant relief to retired railway employees, family pensioners, and serving staff with disabilities by reinstating the option for manual travel passes. While the administration had previously pushed for a complete transition to the digital HRMS portal, this decision ensures that those who face challenges with digital tools can continue to access their travel benefits without disruption. The key highlights of this directive include:
• The manual issuance of travel passes will continue alongside the digital HRMS portal for an additional six months.
• Zonal Railways must set up dedicated help desks and facilitation centers to assist beneficiaries with physical pass requests.
• This decision serves as a safety net for those struggling with digital literacy or limited internet access.
• The interim arrangement is subject to further review after the six-month period concludes.
Addressing Digital Divide Challenges
This policy shift comes after persistent advocacy from various organizations, including the North Central Railway Men’s Union and several Pensioners Associations. These groups had raised valid concerns regarding the difficulties faced by elderly beneficiaries who were struggling to adapt to the mandatory digital transition. The Railway Board, under the guidance of Executive Director (MPP) Shatrughna Behera, has acknowledged these hurdles and prioritized inclusive access to travel benefits.
Ensuring a Smooth Transition
Previously, a directive issued in May 2024 had aimed for an exclusive move to the HRMS portal. However, recognizing that technology should not act as a barrier to employee welfare, the Board has adopted a dual-system approach. By maintaining the manual pass system, the Railways aim to ensure that no beneficiary is disenfranchised during the ongoing digitalization process.
Zonal railway administrations have been instructed to streamline the process at the ground level, ensuring that help desks are fully operational. This move is a welcome step toward balancing modern administrative efficiency with the practical needs of the railway family. The current manual system will remain active for six months, providing ample time for the administration to refine its digital support systems and for beneficiaries to get accustomed to the new, digitized workflows.