IRCTC has introduced new measures to improve the quality and cleanliness of food served on trains. The organization has expanded an AI-powered monitoring system and changed the timings for pantry car services. These steps aim to provide healthier food options and maintain better hygiene for all passengers.
How does the AI system monitor food quality?
IRCTC now uses an AI-based system across more than 800 kitchens. This system uses 2,394 cameras to track nine key hygiene factors. It checks if staff are wearing hairnets and gloves, ensures proper cleaning, and looks for pests like rodents or flies. The AI can detect issues as small as 7-8 mm and sends an alert to the kitchen manager. CMD Sanjay Jain stated that most problems are resolved within two hours.
What are the new rules for night-time catering?
From June 1-2, 2026, IRCTC restricted food and beverage services from pantry cars between 11:00 PM and 6:00 AM. During these seven hours, passengers cannot order tea, coffee, snacks, dinner, or hot water. This break is used for deep cleaning and maintenance to keep the pantry cars bacteria-free. Passengers are advised to buy food from stations before 11:00 PM or carry their own meals.
Key details of the new hygiene initiative
| Feature | Details |
|---|---|
| AI Coverage | 800+ Kitchens |
| Monitoring Tools | 2,394 Cameras |
| Pantry Closure Time | 11:00 PM to 6:00 AM |
| Resolution Time | Within 2 hours |
| Control Center | War Room at Delhi HQ |
Frequently Asked Questions (FAQs)
Can I order food in trains after 11 PM?
No, pantry car services for food, tea, coffee, and hot water are restricted between 11:00 PM and 6:00 AM for deep cleaning.
How does IRCTC ensure food hygiene now?
IRCTC uses an AI system with 2,394 cameras in 800+ kitchens to monitor staff hygiene and cleanliness, alerting managers of any errors immediately.