The Railway administration has launched a dedicated helpline number to protect passengers from unfair practices by vendors. This move targets issues like poor food quality and overcharging at 213 railway stations under the Delhi Division. The DRM office will monitor these complaints to ensure quick action against erring vendors.
Which stations are covered under this helpline
This facility is available for all 213 stations within the Delhi Division. Key locations include New Delhi, Old Delhi, Nizamuddin, Anand Vihar, Faridabad, Palwal, Ballabhgarh, Gurgaon, Sonipat, Panipat, Ghaziabad, Hapur, and Meerut. The helpline number 7703819920 is being displayed prominently at platforms and food stalls for easy access.
What issues can passengers report
Passengers can call the helpline if they face any of the following problems at station stalls:
- Vendors charging more than the printed price (MRP) on water bottles or food.
- Serving stale or poor quality food.
- General assistance or issues related to station vendors.
The DRM office will provide 24-hour live monitoring. If a complaint is found genuine, the vendor may face heavy fines or cancellation of their license.
Important rules for the helpline
Railway officials clarified that this specific helpline is only for stations under the Delhi Division. It will not handle complaints regarding food served inside trains. Passengers are encouraged to pay the exact amount, such as 14 rupees for Rail Neer, and use exact change where possible.
Frequently Asked Questions (FAQs)
What is the helpline number for food complaints in Delhi Division?
The official helpline number is 7703819920. It is applicable for 213 stations including New Delhi, Gurgaon, and Faridabad.
Can I use this number to complain about food inside the train?
No, this helpline is strictly for food and overcharging issues at railway stations under the Delhi Division, not for catering inside trains.