Passengers traveling in 1st AC, 2nd AC, and 3rd AC coaches are entitled to a complete bedroll kit—including sheets, blankets, pillows, and towels—as part of their ticket fare. While this service is standard across most premium classes, exceptions exist for specific trains like the Garib Rath, where bedrolls may be offered as an optional, paid service. If you find yourself without these amenities during your journey, you have the right to seek a refund by following the official railway procedure.
- Passengers must first contact the coach attendant to request the missing bedroll.
- If the attendant cannot provide the kit, escalate the matter immediately to the onboard Travelling Ticket Examiner (TTE).
- The TTE or conductor must issue a Non-Supply of Bedroll Certificate as official proof of the deficiency.
- Refund claims must be filed at a designated railway counter within 20 hours of the train’s arrival at the destination.
- The official refund amount for a missing bedroll kit is ₹20.
How to claim your refund and register complaints
To successfully claim your refund, ensure you carry your original ticket along with the Non-Supply of Bedroll Certificate issued by the TTE. Without this official documentation, the refund process cannot be completed at the station counters. It is important to note that Indian Railways has streamlined the grievance process to ensure better accountability.
In a significant directive issued on August 6, 2026, the national transporter mandated that all Reservation Against Cancellation (RAC) passengers in AC classes—excluding AC Chair Car—must be provided with an individual bedroll kit. This ensures that passengers traveling on waitlisted or RAC tickets are not deprived of essential amenities.
For those who prefer digital assistance, complaints regarding missing amenities can be lodged through the RailMadad app or by dialing the national railway helpline number 139. Whether you are facing issues with cleanliness, missing items, or service delays, the RailMadad platform remains the most efficient way to get your concerns addressed in real-time while onboard. Always remember to keep your PNR details handy when raising a service request or seeking a refund.