Banaras Railway Station has introduced a digital guide system to make it easier for passengers to find their way around. This system uses touch screens and QR codes to provide information about station facilities. Passengers can now use their mobile phones as a guide to navigate the station using audio-video support and Google Maps.
What are the features of the Margdarshak system?
The system offers a live interactive map and a 360-degree virtual tour of the station. By scanning a QR code, passengers can navigate the station on their phones similar to how Google Maps works. It also includes a digital help desk for requesting wheelchairs and other passenger assistance.
Which facilities are covered under this digital guide?
The system provides precise locations and information for various station amenities to save passengers’ time. The details are available in the table below:
| Category | Facilities Included |
|---|---|
| Basic Needs | Toilets, Water Booths, Baby Feeding Rooms |
| Ticketing & Help | Reserved/Unreserved Counters, Inquiry Centers |
| Comfort & Rest | AC Lounges, Waiting Rooms, Dormitories, Rest Rooms |
| Food & Parking | Jan Ahaar, Food Stalls, Parking Areas |
How does it help in passenger safety and accessibility?
The project includes specially designed routes for Divyangjan (specially-abled persons) to ensure easy movement. It also features smart alerts that warn passengers if they go too close to the railway tracks. Ashok Kumar, PRO of North Eastern Railway, stated that this automated system helps passengers find facilities quickly.
Frequently Asked Questions (FAQs)
How can passengers use the digital guide at Banaras station?
Passengers can either use the installed touch screens or scan QR codes to get audio-visual guidance and Google Maps navigation on their mobile phones.
Does the system provide safety alerts for passengers?
Yes, the system includes smart alerts that warn passengers to prevent them from going near the railway tracks.